Refund policy

MitoCollar Return & Replacement Policy

Effective Date: June 22, 2026

We want you to feel confident in your MitoCollar purchase. Below is our complete return and replacement policy.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return for a refund.

To qualify for a refund:

  • The MitoCollar must be in new, unused condition
  • It must be returned in its original packaging with all accessories, documentation, and components
  • The device must not show signs of use, activation, or wear

Restocking Fee A $25 restocking fee applies to all returns under the 30-day money-back guarantee. This fee will be deducted from your refund.

12-Month Free Replacement Program (Active Membership Required)

Customers with an active MitoCollar Membership receive 12 months of free replacement coverage from the original date of purchase.

This program covers:

  • Manufacturing defects
  • Device failures under normal use

Note: This replacement coverage requires an active membership at the time of the claim. Replacements are for the same or comparable model and do not extend the original membership term.

How to Request a Return or Replacement

  1. Contact our support team at support@mitocollar.com within the applicable window (30 days for refunds, 12 months for replacements with active membership).
  2. Provide your order number and a brief description of the issue.
  3. Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved.
  4. Ship the product back to the address provided in your RMA email.

Important: We do not accept returns or replacements without prior approval and an RMA number.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method with insurance.
  • We are not responsible for lost or damaged packages during return transit.

Refund Timeline

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Please allow additional time for your bank or credit card processor to post the refund.

What’s Not Covered

This policy does not cover:

  • Products that show signs of use, damage caused by misuse, or unauthorized modifications
  • Returns requested after 30 days (unless covered under the 12-month replacement program with active membership)
  • Lost or stolen packages
  • Products purchased from unauthorized resellers

Questions?

If you have any questions about returns, replacements, or your order, please reach out to us at:

support@mitocollar.com

We’re here to help make things right.