Refund policy

MitoCollar Return & Replacement Policy

Effective Date: June 22, 2026

We want you to feel confident in your MitoCollar purchase. Below is our complete return and replacement policy.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return for a refund.

To qualify for a refund:

  • The MitoCollar must be in new, unused condition
  • It must be returned in its original packaging with all accessories, documentation, and components
  • The device must not show signs of use, activation, or wear

Restocking Fee A $25 restocking fee applies to all returns under the 30-day money-back guarantee. This fee will be deducted from your refund.

12-Month Limited Warranty

Every MitoCollar device is covered by our Limited Warranty against defects in materials and workmanship for 12 months from the original date of purchase. No membership is required for this coverage.

  • Defective devices are replaced at no charge.
  • We provide a prepaid return shipping label and ship your replacement as soon as tracking shows your return is in transit.
  • Coverage applies to the electronic device only, not collars, straps, chargers, or other accessories.

Post-Warranty Replacement (Active Membership)

After the first 12 months, customers with an active MitoCollar Membership and no lapse longer than 30 days in the prior 12 months may replace a failed device for a $99 fee, which includes standard U.S. shipping.

Full terms, exclusions, and inspection details are in our Limited Warranty. Where this policy and the Limited Warranty differ on warranty coverage, the Limited Warranty controls.

How to Request a Return or Replacement

  1. Contact our support team at support2@mitocollar.com within 30 days of delivery for refund requests. For warranty replacements, submit a request through the MitoCollar Support Center.
  2. Provide your order number and a brief description of the issue.
  3. Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved.
  4. Ship the product back to the address provided in your RMA email.

Important: We do not accept returns or replacements without prior approval and an RMA number.

Return Shipping

  • Customers are responsible for return shipping costs on refund returns. Approved warranty replacements include a prepaid return label.
  • We recommend using a trackable shipping method with insurance.
  • We are not responsible for lost or damaged packages during return transit.

Refund Timeline

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Please allow additional time for your bank or credit card processor to post the refund.

What’s Not Covered

This policy does not cover:

  • Products that show signs of use, damage caused by misuse, or unauthorized modifications
  • Returns requested after 30 days (unless covered under the Limited Warranty)
  • Lost or stolen packages
  • Products purchased from unauthorized resellers

Questions?

If you have any questions about returns, replacements, or your order, please reach out to us at:

support2@mitocollar.com

We’re here to help make things right.