Shipping policy

MitoCollar Shipping Policy

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders ship from our facility in Fountain Inn, South Carolina, and typically go out the same business day or the next business day after purchase. Orders placed on weekends or holidays ship the next business day.

MitoCollar

Every MitoCollar ships free, with estimated delivery in 3-5 business days.

MitoCollar Chews and accessories

• Free Economy shipping on orders of $50 or more (5-8 business days).
• Economy: $4.90 for orders up to 5 lb, or $19.90 for 5-70 lb (5-8 business days).
• Standard: $6.90 for orders up to 1 lb, or $9.90 for 1-5 lb (3-4 business days).

Available options and rates are shown at checkout. Delivery times are estimates and can vary by location, weather, and carrier volume.

Tracking

You will receive a shipping confirmation email with your tracking number once your order ships.

Address changes and delivery issues

Need to change your shipping address, or did your package arrive damaged or not at all? Contact us as soon as possible through mitocollar.com/pages/contact and our team will help.